Shipping & Returns Policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Times

Delivery times vary depending on your location:

  • Canada: 2–8 business days

  • United States: 4–10 business days

Please note that shipping times are estimates and may vary due to carrier delays or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any free shipping promotions will be clearly displayed on our website header.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Returns Policy

Satisfaction Guarantee

We want you to be happy with your purchase. If you're not satisfied, please contact us within 14 days of receiving your order.

Damaged or Defective Items

If your item arrives damaged or defective, please email us with:

  • Your order number

  • Clear photos of the damaged item

We will gladly offer a replacement or refund.

Non-Returnable Items

Due to the nature of fragranced products, opened or used air fresheners may not be eligible for return unless defective.

Refunds

Once approved, refunds will be issued to your original payment method. Please allow 3–7 business days for processing.

Contact Us

If you have any questions about shipping or returns, please contact us through our Contact page. We’re here to help.